Standard Ground Shipping

USA Baby Wisconsin ships UPS Ground Monday through Friday excluding holidays to the lower 48 states. In the lower 48 states Standard Shipping is estimated at 3-7 days. Next Day Air shipments are available at an additional charge. Shipments to Hawaii, Alaska and other International destinations require special handling and charges. Please contact a Sales Associate for shipping rates & charges for these additional services.

Processing Time

USA Baby prides itself on its customer service and turnaround time. We want to ship your merchandise as quick as possible. Our goal is to ship in stock items within 48 hours of order placement. Out of Stock and Special Order Items will ship within 48 hours after the product arrives in our warehouse. Please request an estimated shipping time from a Sales Associate at time of order placement for Out of Stock and Special Order Items.

Order Tracking

After you speak with a Sales Associate to place your order and your merchandise has shipped, we will provide via e-mail a UPS Tracking Number so that you can track your shipment. Of course you can always contact Customer Service at 262.783.7774 or customerservice@usababywis.com for an update on your order status.

Refused Delivery

If a shipment is refused for delivery, the customer is responsible for the actual shipping charges. Once the shipment is received back into our warehouse, we will issue a credit less the actual shipping cost. This shipping cost will apply even if the customer was not originally charged under a free shipping promotion.

Incorrect Shipping Address

Items that are returned or shipped with an incorrect address provided by the customer will be subject to additional shipping charges. Once the shipment is received back into our warehouse, we will issue a credit less the actual shipping cost. This shipping cost will apply even if the customer was not originally charged under a free shipping promotion.

USA Baby Brookfield is here to serve our loyal customers. If you have any additional questions, need further clarification, or require special shipping, please call 262.783.7774 or email customerservice@usababywis.com.