Returns or exchanges can be made in store or shipped back to the store.

• Refund will be issued for returns within 60 days of purchase date with the original receipt in the form of payment that it was paid for.
• In store credit will be issued for returns after 60 days but before 90 days with the original receipt.
• In store credit will be issued for returns with a gift receipt.
• Returns without the original receipt will be issued in store credit at lowest selling price.

Returns shipped back to store must include the following:

• Product is in the original packaging.
• Product must be boxed carefully.
• Copy of order with reason for return included with package.
• Ship product via UPS, FedEx or USPS, so package can be tracked.  We are not responsible for lost or damaged packages.
• Ship produt to:

USA Baby

15740 W Capitol Drive

Brookfield, WI  53005

Please note that all returned merchandise must be intact, new and unused in its original packaging with all the documentation, parts and accessories to ensure full credit. New and unused means it must be in saleable condition, not used, dirty or washed. We will not issue refunds for any item that is not resalable. In addition, personal items such as breast pumps, breast feeding accessories, undergarments, etc.. cannot be returned if the seal is broken on the package.

Damaged Merchandise

Unfortunately, packages sometimes get damaged in transit. Please make every effort to inspect your package prior to acceptance from the delivery service. If your package has visible exterior damage, please note this on the shipping document you are requested to sign at the time of delivery. If the item is damaged, please contact our Customer Service Department immediately. We will either replace the broken parts if possible or ship out a new item at our discretion and at our expense. Please be sure to have the following information available: model number, serial number, part number and date of manufacture. Requests for replacement parts will be processed as quickly as possible.

Defective Merchandise

For items that are found defective 30 days after purchase, please contact the manufacturer directly for warranty information. We are not able to replace defective items 30 days after purchase.

Special Order Return Policy

Items that are not normally stocked are considered Special Order. These items are ordered based upon the customer's request and therefore are not returnable to the manufacturer. All returns and cancellations of Special Order Items are subject to a minimum 25% Restocking Fee, no exceptions. In order to avoid this restocking fee, the order must be cancelled prior to us placing it with the manufacturer. In addition, shipping charges cannot be refunded.